Privacy Policy

Privacy Policy

When you purchase or use one of our products or services, you automatically agree to this Privacy Policy.

Privacy Policy for LuxaPlay

At LuxaPlay, accessible from https://luxaplay.com, we are committed to protecting your privacy and personal data in accordance with the UK GDPR and EU GDPR regulations.

This Privacy Policy explains how we collect, use, store, and protect information about our users.

If you have any questions or concerns regarding this policy, please contact us at:
📧 contact@luxaplay.com
📱 WhatsApp: +44 7401 150681

1. Information We Collect

LuxaPlay may collect the following types of information:

  • Email address (for support and service communication)

  • IP address

  • Browser type and device information

  • Internet Service Provider (ISP)

  • Date, time, and pages visited

  • Usage and performance data

We do not store payment card details. All payments are handled securely by third-party payment providers.

2. Log Files

Like many websites, LuxaPlay uses log files. These files collect non-personal information such as IP addresses, browser type, ISP, date/time stamps, and referring/exit pages.

This information is used for:

  • Website administration

  • Analytics and performance monitoring

  • Security and fraud prevention

This data is not linked to personally identifiable information.

3. Cookies and Web Beacons

LuxaPlay uses cookies and similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Analyze traffic and usage (e.g. Google Analytics)

  • Deliver a better user experience

A cookie consent banner is displayed on our website. You may choose to accept or reject cookies.

You can also disable cookies through your browser settings; however, some features of the website may not function properly.

4. Third-Party Privacy Policies

LuxaPlay may use third-party services such as analytics providers or advertising networks. These third parties may use cookies or tracking technologies to collect information.

LuxaPlay has no control over the privacy practices of these third-party services. We recommend reviewing their privacy policies directly.

5. Legal Basis for Processing (GDPR)

We process personal data based on:

  • User consent

  • Performance of a contract

  • Legal obligations

  • Legitimate business interests

6. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Meet legal and regulatory requirements

  • Resolve disputes or enforce agreements

7. Your GDPR Rights

Under UK & EU GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent at any time

  • Object to processing

  • Request data portability

To exercise your rights, contact us at contact@luxaplay.com.

8. Children’s Information

LuxaPlay services are intended for users 18 years of age or older.

We do not knowingly collect personal information from minors. If you believe a minor has provided personal data, please contact us immediately and we will delete it.

9. Online Privacy Policy Only

This Privacy Policy applies only to online activities conducted through https://luxaplay.com and does not apply to information collected offline or via other channels.

10. Consent

By using our website and services, you consent to this Privacy Policy and agree to the collection and use of information as described herein.

If you do not agree with this policy, please discontinue use of our website.

Terms of Service

When using any of our products or services, you automatically agree to these Terms of Service.

Welcome to LuxaPlay

These Terms of Service govern your use of the LuxaPlay website, accessible at https://luxaplay.com.

By accessing or using this website, you agree to be bound by these Terms. If you do not agree with any part of the Terms, please do not use our services.

Definitions

  • “Client”, “You”, “Your” refers to the user of this website

  • “Company”, “We”, “Our”, “Us” refers to LuxaPlay

  • “Service” refers to our digital subscription-based streaming services

All terminology applies regardless of singular or plural usage.

Cookies

LuxaPlay uses cookies in accordance with our Privacy Policy. Cookies help improve functionality, user experience, and analytics.

By using our website, you consent to the use of cookies.

Eligibility

  • You must be 18 years or older

  • You are responsible for ensuring the use of IPTV services is legal in your country

Service Description

LuxaPlay provides digital IPTV subscription services.

  • Activation usually occurs within 10 minutes to 1 hour

  • Service access is time-based according to the subscription plan purchased

  • Trial access may be offered where available

License & Intellectual Property

Unless otherwise stated, all content, branding, logos, and materials on LuxaPlay are owned by or licensed to LuxaPlay.

You may not:

  • Republish material from LuxaPlay

  • Sell, rent, or sublicense content

  • Copy or redistribute materials without permission

User Conduct

You agree not to:

  • Resell, share, or redistribute the service

  • Abuse or overload the service

  • Attempt to bypass system limits or security

  • Use the service for unlawful purposes

Violation may result in suspension or termination without notice.

Comments & User Content

LuxaPlay may allow users to post comments or feedback.

  • Comments reflect the views of the individual user

  • LuxaPlay is not responsible for user-generated content

  • We reserve the right to remove inappropriate or offensive content

Service Availability & Quality

A smooth viewing experience depends on:

  • Internet speed and stability

  • Device capability

  • Location and network conditions

LuxaPlay does not guarantee uninterrupted service, specific channels, or consistent quality.

Channel & Content Disclaimer

  • Channel availability may change at any time

  • Content is provided by third-party sources

  • LuxaPlay does not host, upload, or store media content

LuxaPlay does not guarantee the availability of any specific channel, VOD content, or program.

VPN / Proxy Usage

Use of VPNs or proxy services is allowed under reasonable and fair use.

Unsupported Regions

LuxaPlay services may be unavailable in certain regions due to legal or technical restrictions.

Device Compatibility

You are responsible for ensuring your device meets system requirements. Internet access and related costs are your responsibility.

Access Sharing

  • One active stream per subscription unless additional connections are purchased

  • Account sharing outside personal use is prohibited

Updates to Content

The number of channels and VOD content may change due to updates or maintenance.

Support

Each subscription includes technical support for the duration of the plan. Extended support may be chargeable.

Refund Policy

Due to the digital nature of the service:

Refunds are considered only if:

  • The service was not activated

  • A technical issue could not be resolved

Refunds are not guaranteed after activation.

Excluded reasons include:

  • Missing or incorrect channels

  • Quality preferences (HD / 4K)

  • Buffering or temporary outages

  • ISP blocking or slow internet

  • Device incompatibility

  • Setup issues

  • VOD content changes

  • No valid reason provided

Refund requests must be submitted via support.

Limitation of Liability

To the maximum extent permitted by law:

  • LuxaPlay shall not be liable for indirect or consequential damages

  • Use of the service is at your own risk

Nothing in these Terms limits liability where prohibited by law.

Termination

LuxaPlay reserves the right to suspend or terminate access at any time if these Terms are breached.

Trademarks

All LuxaPlay trademarks, logos, and branding are protected. Unauthorized use is prohibited.

Responsibility Disclaimer

LuxaPlay does not host or own any media content. All trademarks, channel names, and content belong to their respective owners.

LuxaPlay is not affiliated with or endorsed by any content provider or broadcaster.

Governing Language

All communications and agreements shall be in English.

Changes to Terms

LuxaPlay reserves the right to update these Terms at any time. Continued use of the service constitutes acceptance of changes.

Contact

📧 contact@luxaplay.com
📱 WhatsApp: +44 7401 150681